Please inspect your shipment immediately upon delivery: Retail Partners have five (5) days from date of merchandise delivery to notify NIKAIA of any items listed on the packing slip, but which are missing from the actual shipment. Claims received after five (5) days cannot be accepted. NIKAIA will either deduct the appropriate amount from the invoice due, or will ship the missing item(s) at your option. Please inspect the merchandise for damage or defects, and any such merchandise will be unconditionally replaced by NIKAIA. Please call us to obtain an RA Number prior to returning it to us via “regular” mail for replacement. Merchandise will not be accepted without an RA number.
NIKAIA will accept returns for defective merchandise, and will replace merchandise deemed by NIKAIA to be mechanically defective for up to one year from the date of delivery to our retail partner. NIKAIA reserves the right to make such determination, and will not replace merchandise that has been clearly mistreated by the owner. At the time of sale, please refer your customers to the NIKAIA care cards enclosed with each necklace for instructions. In particular, your customers need to be aware that perfume, hairspray, and sunscreen will damage nearly all components. Also, please call before you extend a credit to your clients, and unless you are dealing with a broken clasp, let us examine the nature of the damage before you offer a free exchange.